A single point of contact who will learn your business needs and support you to implement these into your system. Your Customer Success Manager is available to contact by phone, email and in person. They will host your scoping and review meetings and have overall responsibility for the success of your project.

A contact for all commercial matters who is available to discuss costs and agree to special rates. Your Account Manager is available to contact by phone, email and in person. They will host your review meetings and have overall responsibility for matters related to license and support renewals. .

Our support contract allows your admins to make unlimited ‘how to’ requests and report bugs to your dedicated Customer Success Manager in addition to pre-paid training and setup hours. Contact channels include phone, email, ticket and by chat. We provide assistance under our SLA terms that minimize interruptions to your system.

For businesses that need support 7 days a week we can assist you. Our 7 Day Assistance package provides you with access to a Customer Success Manager every day of the week.

In order to keep your project on track, we provide regular reviews with your admin and project team to check the progress of the agreed implementation plan and introduce new features that may benefit your business. With this rolling approach to software implementation, you can be assured your business is benefiting from the very latest technology solutions.

In order to keep your management teams up to date with the value provided by the software and our support, we provide an annual executive level review. This is an opportunity to review key statistics about the use of the software by department and consider opportunities to further benefit from features not yet implemented into the business.